Shipping and Delivery
You are responsible for all applicable shipping and/or delivery costs, which shall apply at check-out. Smokineer is not liable for long shipping delays; buyers purchase at their own risk.
The approximate delivery time from the time card is processed is usually 3-7 days depending on shipping method chosen. Currently, Smokineer offers USPS as our carrier for all outgoing shipments of smoking devices and apparel.
Product Returns & Refunds
Apparel may be returned or exchanged if there is a manufacturing defect at no cost to you.
If you receive any defective apparel, you may contact us at firstname.lastname@example.org within fifteen (15) days of the expected delivery date. Include your order number and a photograph of the defected product. You may keep the defective apparel if Smokineer receives your request within said fifteen (15) day period and verifies that the product contains a manufacture defect, at which time Smokineer will send you a conforming product at no cost to you. Please contact us at email@example.com for instructions if you would prefer a refund.
Returned items (less shipping costs) will be refunded once received by Smokineer. If a returned item is lost in transit, please allow Smokineer appropriate time to attempt package recovery from the shipping company. If you provide all documents/receipts showing the package was shipped, Smokineer will honor the return.
NO RETURNS OR EXCHANGES ARE ALLOWED FOR THE NOMAD.
A limited lifetime warranty is valid for one (1) of each of the individual parts of the Nomad should it break. In order to receive a replacement piece, Smokineer must receive photo evidence of the Nomad and the allegedly defective piece. If there is a defect or other issue with your Nomad, you may keep the product and Smokineer will send out warranty part(s) as needed.
For any warranty / defect claims, please fill out the form here.