Shipping, Returns & Exchanges

Shipping and Delivery



You are responsible for all applicable shipping and/or delivery costs, which shall apply at check-out. Smokineer is not liable for long shipping delays; buyers purchase at their own risk.    

The approximate delivery time from the time card is processed is usually 3-7 days depending on shipping method chosen. Currently, Smokineer offers USPS as our carrier for all outgoing shipments of smoking devices and apparel.

Product Returns & Refunds



Apparel may be returned or exchanged if there is a manufacturing defect at no cost to you.

If you receive any defective apparel, you may contact us at within fifteen (15) days of the expected delivery date. Include your order number and a photograph of the defected product. You may keep the defective apparel if Smokineer receives your request within said fifteen (15) day period and verifies that the product contains a manufacture defect, at which time Smokineer will send you a conforming product at no cost to you. Please contact us at for instructions if you would prefer a refund.

Returned items (less shipping costs) will be refunded once received by Smokineer. If a returned item is lost in transit, please allow Smokineer appropriate time to attempt package recovery from the shipping company. If you provide all documents/receipts showing the package was shipped, Smokineer will honor the return.



A limited lifetime warranty is valid for one (1) of each of the individual parts of the Nomad should it break. In order to receive a replacement piece, Smokineer must receive photo evidence of the Nomad and the allegedly defective piece. If there is a defect or other issue with your Nomad, you may keep the product and Smokineer will send out warranty part(s) as needed.

For any warranty / defect claims, please fill out the form here.